1. Introduction
TRICORE REVENUE SOLUTIONS LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal, business, and health-related information shared with us through our website, communications, and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your information. By using our website or services, you agree to the terms outlined in this policy.

2. Information We Collect

a) Personal Information
When you contact us, request a quote, or sign up for services, we may collect:

• Full name
• Email address
• Phone number
• Practice or business name
• Mailing/billing address
• Job title or role within the practice

When you opt in to receive SMS messages, we collect:

• Your mobile phone number
• Your consent to receive SMS messages, including the date, time, and method of opt-in
• Your basic contact information
• Your messaging history with us

Does not Share:

We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for marketing or promotional purposes.

b) Practice & Service-Related Information

• Details about the services you are interested in (medical billing, coding, credentialing, RCM, and virtual assistance)
• Practice size, specialty, and operational information relevant to service delivery
• Documentation submitted for credentialing or billing setup purposes

c) Protected Health Information (PHI)
As part of our medical billing and RCM services, we may process PHI on behalf of healthcare providers, including patient names, insurance details, claim information, and treatment codes, strictly for billing and administrative purposes and only under a signed Business Associate Agreement (BAA). We do not request, collect, or transmit PHI through SMS text messages.

d) Technical & Website Usage Information

• IP address, browser type, and device information
• Pages visited, time spent on site, and referral source
• Cookies and similar tracking technologies

3. How We Use Your Information
We use collected information to:

• Respond to inquiries, quote requests, and service consultations
• Onboard and manage client accounts and service agreements
• Process medical billing, coding, credentialing, and RCM tasks on behalf of clients
• Communicate service updates, invoices, and administrative notices
• Send SMS messages to individuals who have opted in, as described in Section 14
• Improve website functionality, content, and user experience
• Comply with legal, regulatory, and contractual obligations

4. HIPAA & Protected Health Information (PHI) Compliance
TRICORE REVENUE SOLUTIONS LLC acts as a Business Associate under HIPAA when handling PHI on behalf of covered entities (healthcare providers). We maintain:

• Signed Business Associate Agreements (BAAs) with all applicable clients
• Administrative, physical, and technical safeguards to protect PHI
• Restricted access to PHI on a need-to-know basis among authorized staff
• Secure data transmission and storage practices in line with HIPAA Security Rule requirements
• Breach notification procedures in compliance with HIPAA and applicable state laws

5. Information Sharing & Disclosure
We do not sell, rent, or trade personal or health information. We may share information only in the following circumstances:

• With service providers or subcontractors who assist in delivering our services, under confidentiality obligations and, where PHI is involved, a BAA
• When required by law, subpoena, or governmental request
• To protect our legal rights, safety, or the safety of others
• With client consent or as authorized under an existing service agreement

The sharing described above does not apply to SMS opt-in data and mobile phone numbers, which are handled as described in Section 14.

6. Data Security Measures
We implement industry-standard safeguards, including:

• Encrypted data transmission (SSL/TLS)
• Secure servers and access-controlled databases
• Regular security assessments and monitoring
• Employee confidentiality agreements and HIPAA training
• Multi-factor authentication for internal systems handling sensitive data

7. Data Retention
We retain personal and practice information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. PHI is retained in accordance with HIPAA retention requirements and applicable state regulations.

8. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:

• Enhance site functionality and user experience
• Analyze website traffic and performance
• Remember user preferences

You can manage or disable cookies through your browser settings; note that disabling cookies may affect certain website features.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies separately.

10. Your Rights
Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and record-keeping obligations)
• Opt out of marketing communications at any time
• Opt out of SMS messages at any time by replying STOP

11. Children’s Privacy
Our website and services are intended for business use by healthcare providers and practices. We do not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

13. To Whom We Disclose Your Information
We may disclose your information to service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, financing transaction, or sale of assets; as required by law or administrative order; and to assert claims or rights or defend against claims.

We maintain internal policies and technical safeguards designed to prevent unauthorized sharing, disclosure, or access to user data:

• Access to user data is restricted to authorized personnel and limited to the minimum necessary to perform assigned responsibilities.
• Employees and authorized personnel are subject to confidentiality obligations and are required to protect user data from unauthorized use or disclosure.
• We use reasonable administrative, technical, and organizational security measures to protect user data against unauthorized access, disclosure, alteration, or misuse.
• We regularly review access permissions and internal practices to support compliance with these commitments.

This section does not apply to SMS opt-in data and mobile phone numbers, which are never shared as described in Section 14.

14. SMS Privacy
TRICORE REVENUE SOLUTIONS LLC respects your privacy and is committed to protecting your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS opt-in data and consent will not be shared with any third parties or affiliates.

SMS program: If you opt in by texting the keyword START to +1 (941)-392-6669, or by providing consent through our website opt-in form, you agree to receive conversational text messages from TRICORE REVENUE SOLUTIONS LLC related to your inquiry or services, such as responses to your questions, follow-ups, and service-related communication. Message frequency varies (approximately 1–2 messages per month). Message and data rates may apply. Consent is not a condition of purchasing any goods or services. You must be 18 or older to opt in. See our Terms and Conditions at https://tricorerevsol.com/terms-conditions/.

a) Use & Sharing of SMS Information
Mobile phone numbers and SMS opt-in or consent information are not sold, rented, traded, or shared with third parties or affiliates for marketing or promotional purposes. Information may be handled by the messaging platform and carriers solely as necessary to deliver messages, operate our communications systems, comply with applicable legal requirements, or protect our legal rights. These providers may not use this information for their own marketing purposes.

b) Safeguards
We maintain reasonable administrative, technical, and organizational safeguards designed to protect SMS-related information, phone numbers, and consent records from unauthorized access, misuse, disclosure, alteration, or improper sharing. While we take appropriate measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Please do not send protected health information (PHI) by text message.

c) Opt-Out and Help
You may opt out of receiving SMS messages at any time by replying STOP, CANCEL, UNSUBSCRIBE, END, or QUIT to any message. After opting out, you will receive one confirmation message, and no further messages will be sent unless you opt in again. For assistance, reply HELP to any message, call +1 (941)-392-6669, or email info@tricorerevsol.com.

d) Privacy and SMS Contact
If you have questions, concerns, or requests regarding our privacy practices or SMS messaging services, contact us at info@tricorerevsol.com or +1 (941)-392-6669. We are committed to addressing privacy and SMS-related inquiries and to being transparent about how your information is collected, used, and protected.

15. Contact Us
If you have any questions or concerns about our privacy practices, please contact us:
TRICORE REVENUE SOLUTIONS LLC
Email: info@tricorerevsol.com
Phone: +1 (941) 392-6669

Address: St. Petersburg, Florida 33702

Data Sharing and Transfers

• We do not sell personal information.
• SMS opt-in data and mobile phone numbers are not shared with third parties or affiliates for marketing or promotional purposes.
• Other information is shared only as described in Sections 5 and 13.