Privacy Policy
1. Introduction
TriCore Revenue Solutions LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal, business, and health-related information shared with us through our website, communications, and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your information. By using our website or services, you agree to the terms outlined in this policy.
2. Information We Collect
a) Personal Information
When you contact us, request a quote, or sign up for services, we may collect:
- Full name
- Email address
- Phone number
- Practice or business name
- Mailing/billing address
- Job title or role within the practice
b) Practice & Service-Related Information
- Details about the services you’re interested in (RCM, billing, credentialing, virtual assistance, or website solutions)
- Practice size, specialty, and operational information relevant to service delivery
- Documentation submitted for credentialing or billing setup purposes
c) Protected Health Information (PHI)
As part of our medical billing and RCM services, we may process PHI on behalf of healthcare providers, including patient names, insurance details, claim information, and treatment codes — strictly for billing and administrative purposes, and only under a signed Business Associate Agreement (BAA).
d) Technical & Website Usage Information
- IP address, browser type, and device information
- Pages visited, time spent on site, and referral source
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information to:
- Respond to inquiries, quote requests, and service consultations
- Onboard and manage client accounts and service agreements
- Process medical billing, credentialing, and RCM tasks on behalf of clients
- Communicate service updates, invoices, and administrative notices
- Improve website functionality, content, and user experience
- Comply with legal, regulatory, and contractual obligations
4. HIPAA & Protected Health Information (PHI) Compliance
TriCore Revenue Solutions acts as a Business Associate under HIPAA when handling PHI on behalf of covered entities (healthcare providers). We maintain:
- Signed Business Associate Agreements (BAAs) with all applicable clients
- Administrative, physical, and technical safeguards to protect PHI
- Restricted access to PHI on a need-to-know basis among authorized staff
- Secure data transmission and storage practices in line with HIPAA Security Rule requirements
- Breach notification procedures in compliance with HIPAA and applicable state laws
5. Information Sharing & Disclosure
We do not sell, rent, or trade personal or health information. We may share information only in the following circumstances:
- With trusted third-party vendors or subcontractors who assist in service delivery, under strict confidentiality and BAA agreements
- When required by law, subpoena, or governmental request
- To protect our legal rights, safety, or the safety of others
- With client consent or as authorized under an existing service agreement
6. Data Security Measures
We implement industry-standard safeguards, including:
- Encrypted data transmission (SSL/TLS)
- Secure servers and access-controlled databases
- Regular security assessments and monitoring
- Employee confidentiality agreements and HIPAA training
- Multi-factor authentication for internal systems handling sensitive data
7. Data Retention
We retain personal and practice information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. PHI is retained in accordance with HIPAA retention requirements and applicable state regulations.
8. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance site functionality and user experience
- Analyze website traffic and performance
- Remember user preferences
You can manage or disable cookies through your browser settings; note that disabling cookies may affect certain website features.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies separately.
10. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal/record-keeping obligations)
- Opt out of marketing communications at any time
11. Children's Privacy
Our website and services are intended for business use by healthcare providers and practices. We do not knowingly collect personal information from individuals under the age of 18.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:
TriCore Revenue Solutions LLC
Email: [info@tricorerevsol.com]
Phone: [000-000-000]
Address: [ST.PETERSBURG, FLORIDA, 33702]